Refunds and Exchanges

Returns and Refunds Policy

Thanks for shopping with with NOGO Sauces! 

If you are not entirely satisfied with your purchase, we're here to help as best we can.

Returns

You have 7 calendar days to return an item from the date you received it.

To be eligible for a return, your item must contain more than 90% of the item that you received within the jar/bottle, and in good condition. Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.

It's so bloody delicious 'Guarantee'

We offer a 'it's bloody delicious' Guarantee (within Australia) which is specific to the usage of our product. If you determine you do not love it, let us know via email at orders@nogosauces.com.au within 7 days of receiving your product and we will refund the purchase price of the item once it has been received by us at the address below. Information which must be contained within the email communication and confirmed once received includes:

  • proof of purchase;
  • photo proof that the majority of the product remains within the jar or bottle; and
  • confirmation that shipping of the product back to NOGO Sauces is at the sole responsibility of the purchaser.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund by your original method of payment. You will receive the credit within the number of days specified by the return payment method, which is typically dependent on your payment method's policies.

Shipping

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.

Incorrect Product Sent

If we supply an incorrect product, please notify us via email at orders@nogosauces.com.au within 48 hours of delivery. If the product is unopened and intact we will arrange for the correct product to be sent at no additional cost and send a return label to post the product back.

Please place your order carefully as we do not exchange or refund for change of mind.

Exceptions / non-returnable items
We do not accept returns on sale items, packs/bundles or gift cards.

 

Our address is:

Order Department

NOGO Sauces:

PO Box 714

Port Melbourne, VIC, 3207

 

Make sure to email us to make the process easier:

orders@nogosauces.com.au